The below privacy policy explains how your data is used and stored. Your personal data may be used for the purposes outlined below.

What Type of Information We Hold, How We Obtain the Information and Why We Have It:

Personal Information:

Personal details such as your name, address, email address and phone number will have been supplied when awarding work to Julia Clark Virtual Assistant. 

This information will be used to contact you for any important updates/information regarding Julia Clark Virtual Assistant.

Invoicing Information:

Billing information such as your company name, VAT number, phone number, address, bank details etc. will be used for invoicing purposes.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by contacting us using the information below.
• We have a legitimate interest.

Customer Data:

ISO 27001 compliant cloud storage is used.

All storage complies with GDPR requirements.

All projects and any data held are treated as strictly confidential. We will not share this information with any third parties. 

Retaining Your Personal Information:

Your personal information will be held for as long as deemed necessary. We keep the information outlined above for 1 year, when all data is reviewed to ensure the information is current and accurate. 

Any redundant information will be deleted on all devices and cloud storage used by Julia Clark Virtual Assistant. Storage is regularly reviewed for this very purpose.

Your Rights:

You have the following rights with regards to your personal data:

• The right to request a copy of the personal data which is held by Julia Clark Virtual Assistant.
• The right to request amendments to any personal data if it is found to be incorrect or out of date.
• The right to request your personal data is deleted, where there is no longer a need to store your data.
• The right to ask us to transfer the information you gave us to another organisation, or to you, in certain circumstances.

If you make a request, we have one month to respond to you.

Please contact us using the details below if you wish to make a request or to make a complaint.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Our Contact Details:

For any queries about the privacy policy, or if you wish to amend/delete any personal information being held, your main point of contact for data protection matters is Julia Clark.

Postal Address: 4 Cumbrae Mews, Wickford, SS12 9GF

Email address: julia@juliaclark-va.com

Phone number: 07359 295141

Website: juliaclark-va.com

Cookies:

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our Services. 

A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help make sure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

The Site uses the following types of cookies:

a. 'session cookies' , which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

b. 'persistent cookies', which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

c. 'third-party cookies' , which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We use a tool which is based on the Snowplow Analytics technology to collect information about your use of the Site. The tool collects information such as how often users access the Site, which pages they visit when they do so, etc. The tool does not collect any Personal Information and is only used by our Site hosting and operating service provider to improve the Site and Services.

Your Consent:

By accepting this Privacy Policy and by giving consent, you accept the processing of your personal information as outlined in the above Privacy Policy.

Last modified September 2024.