Julia Clark | Virtual Assistant | Terms and Conditions

Terms & Conditions

These terms and conditions apply to any work carried out for the Client by Julia Clark Virtual Assistant.

Virtual Assistant Projects

Please submit all project requests to julia@juliaclark-va.com.
All requests will be acknowledged within 24 hours of receiving the request (providing they are received during the stated working hours, unless I am on annual leave).
Please note the working hours are 9am-5pm, Monday to Thursday, and 9-2pm on Fridays (excluding bank holidays).
Work will not commence until all appropriate materials are received. When submitting databases, please also send validation/proof of GDPR.
Services/deliverables will be mutually agreed and confirmed in writing by the Client.
The completed work will be delivered on the date agreed, for the agreed fee.
Time/cost estimates are based on the brief/information supplied by the Client. If it becomes apparent that significantly more work is needed than originally anticipated from the original brief/information, then the fee/deadline will have to be re-negotiated.
The above is also applicable if, during the term of the contract, additional tasks are requested by the Client.
If a long term project is postponed/delayed by the Client, payment will still be due for the work already carried out and for any expenses incurred.
All tasks will be completed remotely, using personal equipment.
In the unfortunate event that scheduled work is unexpectedly no longer possible (e.g. due to illness), the Client will be notified immediately. The Client will be informed of any planned annual leave with reasonable notice.

Payments

All payments to be made by bank transfer or PayPal.
Payments are due 14 days from date of invoice.
No further work will be undertaken once an invoice becomes overdue.
Pre-paid retainer/project fees are non-refundable.
In the event of a contract being cancelled/terminated, the Client agrees to pay for all the work completed up to that stage.
Minimum booking of 1 hour. Any time thereafter is billed in 30 minute increments.
Any additional outgoing costs (such as postage/courier fees/printing fees/project specific office equipment) will be billed on top of the hourly rate.

Confidentiality & Data Protection

Work will be completed for UK based clients only.
The Client's information is held securely and is backed up in accordance with UK Data Protection Laws, including GDPR.
Julia Clark Virtual Assistant uses ISO 27001 compliant cloud storage and secure email.
Julia Clark Virtual Assistant is a registered Data Protection Controller (ICO Registration: ZB199004). Full details are available upon request.
When a contract is terminated in writing, all client data (excluding data for tax records) will be deleted.
The Privacy Policy can be viewed here.